e& Egypt and Ericsson have renewed their managed services partnership for another five years. The collaboration focuses on AI integration, cost-saving, and network efficiency. Ericsson will continue managing e& Egypt’s network operations and customer support.
The extension aims to enhance service quality, improve user experiences, and boost network scalability. It aligns with e& Egypt’s goal to become Egypt’s leading digital telecommunications brand.
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Focus on AI and Network Growth
Ericsson will use its advanced network operations and optimization tools to improve efficiency. The company will integrate AI technologies to enhance service delivery. The partnership prepares e& Egypt for future advancements like 5G deployment in Egypt.
“In our pursuit to evolve the network and achieve our vision to be Egypt’s Top Digital Telco Brand, we will rely on Ericsson as a long-standing trusted partner through our Managed Network Services agreement extension.
“This partnership highlights a shared vision to leverage AI-driven network technologies for next-generation advancements in telecommunications.
“We seek to build on Ericsson’s experience to integrate AI in the network operations, enhance service quality and user experience for our subscribers while paving the way for future growth,” said Amr Fathy, Chief Technology and Information Officer at e& Egypt.
Ericsson has supported e& Egypt for almost 20 years, spanning two generations of mobile technology. The renewed agreement strengthens this long-standing partnership.
“We are honored with this renewal which reinforces our commitment to exceptional service quality. Our extended partnership aligns with e& Egypt’s efforts to provide an elevated user experience for its customers as it transforms into a technology company powering the connected digital future,” said Ekow Nelson, Vice President and Head of Global Customer Unit for e&, Ericsson Middle East and Africa.